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Exquisite Floral Designs
Flowers with Emotion
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About Us By accessing this site you agree to be
bound by our terms and conditions of use and service standards as set out
below. We reserve the right to amend these terms from time to time. The
latest terms will always be available on our site. [Site Use] The site and its contents (including, but not limited to, graphics and pictures) remain at all times in our ownership, with all rights reserved. You are authorised to display the site on your computer, print it, download it and otherwise use it, at all times for your personal, non-commercial use only. You must not modify, reproduce, display, distribute or otherwise use the materials on this site for any public or commercial purpose. If you want to create a link to this site, or any part of this site, you must first seek and obtain our written permission. We make no warranties as to the materials and services provided on this site, including, without limitation, warranties as to fitness for a particular purpose, freedom from viruses, or non-infringement of intellectual property. We are not liable for any damages or losses whatsoever arising out of the use or inability to use this site or any websites linked to this site. This site is governed at all times by the laws of the United Kingdom. If you breach any of these terms, your authorisation to use this site automatically terminates. |
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Making A Purchase If a product is not
available for any reason, substitutions will be necessary. In such
circumstances we are not required to notify you. We will complete your
order utilising substitute products of equivalent value. We will take
care to maintain your chosen style, colour and theme. If, due to the unavailability of a product, we are unable to fulfil your order or provide a suitable substitute you will be given notice wherever possible and we will reimburse your payment (if payment has been collected). Due to the perishable nature of the product, we advise you to make any complaint within 1 working day of delivery. |
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Shipping And Handling [Local and National
Deliveries] We currently have a local and national flower delivery service. For local and nationwide delivery of flowers, our standard delivery charge is £4.99 [International Deliveries] Please call the Customer Service Phoneline for details of International and Worldwide Floral Ranges and Delivery Charges. For International and Worldwide delivery of flowers, our standard delivery charge is £11.00 We currently deliver flowers worldwide to the following countries; Argentina Australia Austria Belgium Belize Bolivia Brazil Brunei Cambodia Canada Chile China Colombia Costa Rica Crete Cyprus Denmark Dominican Republic Ecuador El Salvador Finland France Germany Gibraltar Greece Guatemala Holland The Netherlands Honduras Hong Kong Iceland India Indonesia Republic of Ireland Israel Italy Japan Luxembourg Malaysia Malta Mexico New Zealand Nicaragua Norway Panama Paraguay Peru Philippines Portugal Russia Singapore South Africa South Korea Spain including Balearics and Canaries Sweden Switzerland Taiwan Tanzania Thailand Turkey United States Uruguay Venezuela Vietnam Zimbabwe You can also send flowers, flower bouquets and floral arrangements to Aberdeen City , Aberdeenshire , Angus , Argyll and Bute , Swindon , Torfaen , Tyne and Wear , Vale of Glamorgan , Warwickshire , West Dunbart , West Lothian , West Midlands , West Sussex , West YoBath Avon , Bedfordshire , Berkshire , Blaenau Gwent , Bournemouth , Bradford , Bridgend , Brighton and Hove , Bristol , Bristol Avon , Buckinghamshire , Caerphilly , Cambridgeshire , Cardiff , Carmarthenshire , Ceredigion , Channel Islands , Cheshire , City of Edinburgh , Clackmannanshire , Conwy , Cornwall , County Durham , Cumbria , Darlington , Denbighshire , Derby , Derbyshire , Devon , Dorset , Dumfries and Galloway , Dundee City , E Riding of Yorkshire , East Ayrshire , East Dunbartonshire , East Lothian , East Renfrewshire , East Sussex , Essex , Falkirk , Fife , Flintshire , Glasgow , Gloucestershire , Gwynedd , Hampshire , Hartlepool , Hereford and Worcester , Hertfordshire , Highland , Inverclyde , Isle of Anglesey , Kent , Kingston upon Hull , Lancashire , Leeds , Leicester , Leicestershire , Lincolnshire , Luton , Merseyside , Merthyr Tydfil , Middlesbrough , Midlothian , Milton Keynes , Monmouthshire , Moray , Neath Port Talbot , Newport , Norfolk , North Ayrshire , North Eart Lincolnshire , North Lanarkshire , North Lincolnshire , North Somerset , North Yorkshire , Northamptonshire , Northumberland , Nottinghamshire , Oxfordshire , Pembrokeshire , Perth and Kinross , Poole , Portsmouth , Powys , Redcar and Cleveland , Renfrewshire , Rhondda Cynon Taff , Rutland , Scottish Borders , Shropshire , Somerset , South Ayrshire , South Gloucestershire , South Lanarkshire , South Yorkshire , Southampton , Staffordshire , Stirling , Stockton-on-Tees , Stoke-on-Trent , Suffolk , Surrey , Swansearkshire , Wiltshire , Wolverhampton , Wrexham , York , Buckinghamshire , London , Manchester , Nottinghamshire , Oxfordshire. |
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Delivery Schedule We will deliver products
on the same day that they are ordered wherever possible: · Weekdays - Orders received before 11am qualify for same day delivery. Orders received after 11am will be processed the same day if possible but may not be processed until the next working day. · Saturdays - Orders received before 11am qualify for same day delivery. Orders received after 11am will be processed the same day if possible but may not be processed until the next working day. · Sundays or Public Holidays - We do not deliver on these days. All orders received will be processed the following working day. · Rural deliveries - Please provide a minimum of 48 hours notice for delivery to rural areas. In cases where a third party is involved (eg delivery to schools or hospitals) we shall accept the signature of any person authorised to accept delivery on behalf of the organization. Please ensure you have included your correct daytime phone number and email address during the check out process so we can contact you to advise you of any delays or problems with your order. We cannot be responsible for any delays or failure to complete an order where incorrect details have been provided (or if there is no one at the specified address to accept delivery) In some circumstances, we may not be able meet your delivery requirements. You will be given notice wherever possible and if the product cannot be delivered at all, we will reimburse your payment (if payment has been collected). |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
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Credit Card Security We do our best to
protect the information that you provide to us during on line purchasing
using secure socket layer (SSL) technology. SSL technology encrypts credit card and other sensitive information during transmission, making it unreadable to anyone but us. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 020 8581 3035 (International +44 020 8581 3035) or fax us on 020 8813 7771 or write to us at 956 Uxbridge Road Hiayes Middlesex UB4 0RL United Kingdom |
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Privacy Policy We respect the privacy of
every individual who visits our website and everyone who places an order
or requests services that are available on the site. Set out below is
the information we learn about you when you visit or site, what we do
with that information and how you can change the information we have. We collect information about you for 2 reasons: Firstly - to process your order Secondly - to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We do not send random marketing emails to personal email addresses (spam). The type of information we will collect about you includes: You IP Address (For fraud prevention) Your name Address Phone number Email address Credit/debit card details (encrypted) It is not our policy to give your email or address details to any third party and we ensure that such details are maintained with the highest degree of security which is available to us. We will only disclose your information if we are request to do so by a court of law. We will never collect sensitive information about you without your explicit consent. You can check the information that we have about you by emailing us. If you find any inaccuracies please let us know and we will delete or amend them for you. When you view our website we may store some information on your computer. This information will be in the form of a "cookie". "Cookies" are small pieces of information that your browser is capable of retaining. Our cookies do not contain any personally identifying information, but they do enable us to tailor our website to reflect your interests and preferences. Most web browsers automatically accept cookies, but you can usually change your browser to prevent all cookies or receive a warning before a cookie is stored. |
